USHERU FAQS FOR uPLAY

ABOUT UPLAY

uPlay is a streaming integration, powered by usheru, in partnership with leading players such as Vimeo. uPlay enables distributors, promoters and filmmakers to host films and share them directly with their audience on their own website. For consumers, this allows you to seamlessly watch movies, short films and events directly from those companies bringing the content to you.

usheru’s trading name is We Love Cinema Ltd. We Love Cinema Ltd has its registered address at 13-18 Chancery Street, Smithfield, Dublin 7, Ireland. The company number is 547302.

Using uplay

How Do I Purchase A Video?

1. From the video page, click WATCH NOW
2. There may be options for LANGUAGE or QUALITY (HD, SD, etc.) Select your preference.

NOTE: Video availability duration will be listed here.

3. Click CONTINUE TO FILM PURCHASE and then LOG IN.

a. If this is your first visit, you can register with your email, Google or Facebook account

4. If the video has a fee, enter your payment details
5. You’re all set! You can watch the video when it is available, within the timeframe included.

How Are Payments Securely Handled?

To keep your payments secure we will ask for your name and email, and then you can complete your purchase with Stripe (a 100% secure payments platform) used by online businesses globally. Please note, the email address you provide will be the address your email confirmations are sent to, so make sure it is one you will have access to.

You will be asked to enter your card details, and accept the Terms and Conditions.

Timeframes

When Can I Watch?

Each video has a set availability.

Prebooking: In some cases, you can pre-book to view a film or live event. Take note of the time that the film or event is available, and you can return at that time to watch.

Window: Videos are available to you within a certain time frame after purchase. This is specified per video, and could be 12 hours, 36 hours, 48 hours etc.

How Can I View My Bookings?

Your purchase confirmation will be sent to the email address you provided in the booking process and your e-ticket should be sitting in your inbox. If you cannot see them, check your Junk or Spam folder.

Video purchases are also viewable on the ‘My Videos’ website page when you are logged in.

If you still can’t find your tickets, drop us an email at XCLIENT EMAIL

I Can’t Find My Password

On the website, go to the log in page and click ‘Forgot Password’ to be sent an email with a link to change your password.

Can I Return Or Cancel A Purchases? Will I Get A Full Refund?

No, returns and refunds are not facilitated.

Video Playback Doesn’t Look Good?

For questions about this, please contact info@weareparable.com

PAYMENT INFORMATION

What Payment Types Does Uplay Accept?

We accept credit card and debit card payments and we use Stripe to process your payments safely.

Do You Store My Credit Card Information?

We do not store your credit card information in our system. We use Stripe who handles all our payments and they are the best in the business at card protection. You have the security of their system to rely on to keep your data safe.

Will My Data Be Secure?

Yes, we value your privacy. For more information see our privacy policy.

OTHER FAQs

I Can’t Access The Film - Why?

There could be a few reasons for this, including if you are using different log in credentials or the film’s availability period has timed out. Please send us an email here info@weareparable.com and we’ll try to see what the issue is.

Can I Access The Website From My Desktop/Mobile?

Yes, this website platform is accessible both on desktop and mobile devices.

How Do I Create A We Are Parable Account?

How Do I Log In?

I Cannot Remember My Password?

Not to worry - from the Sign In page, click on the ‘Forgot your password’ link and follow the steps on screen.

I Have A Question That Isn’t Answered Here.

Don’t worry - our team is here to help. Contact us here info@weareparable.com